Services
Your competitive edge: our customer experience evaluation
Signature Hotelia helps take your hotel’s customer experience to the next level by identifying what’s working and what could be improved.
- Our approach? Putting people and their feelings first—because your success depends on it.
- Our method? A thorough evaluation that uncovers customer emotions and guides your actions.
- The result? An outstanding guest experience that places you ahead of the pack.
A thorough assessment of every interaction
Our customer experience evaluation entails at least one night’s stay at your hotel and covers vital touchpoints in the guest’s journey:
- Online search and booking. Clear website, straightforward process, prompt and comprehensive confirmation email.
- Hotel arrival. Ease of access, warm welcome, smooth check-in.
- Room setup. Quality, cleanliness, comfort.
- Staff interactions. Availability, friendliness and professionalism throughout the stay.
- Room service. Efficient service, timely response to requests for extra items.
- Restaurant meals. Ease of booking; quality of the food, drinks and service.
- Use of amenities. Well-equipped and well-maintained spa, pool and gym.
- Check-out. Accuracy of invoice, smooth process.
- Post-stay follow-up. Thank-you email, satisfaction survey.
- And countless other details!
Nothing goes unnoticed. Upon request, our evaluation can also include facilities and services related to organizing meetings, conferences and receptions.
Stand out by knowing the competition
Guests often weigh several options before booking a stay. To truly set yourself apart, you need to know how you compare! That’s why our customer experience evaluation also looks at key aspects of a competitor’s customer experience.
This provides you with valuable information to better gauge the market, discover best practices, and strengthen your positioning.
A detailed report for clear insights
Following our evaluation, we deliver your Customer perspective report through our secure online platform.
This easy-to-read review reveals a wealth of valuable insights about your hotel’s customer experience and pinpoints opportunities to win over your guests. Plus, it includes photographs, screenshots and videos from our evaluation to give you a complete picture.
Success lies in tailoring your offering to meet guests’ desires and needs—never the other way around. Your roadmap to achieving this: Signature Hotelia’s Customer perspective report.
After sharing the results with your hotel’s management, Signature Hotelia can hold an informal meeting with your staff. This on-site session, which is always highly appreciated, gives personnel a fresh perspective on the customer experience in a constructive and engaging way.
It allows us not only to present key findings but also to introduce essential takeaways about customer emotions. This often sparks a shift in awareness, strengthening empathy and initiative, and leading to lasting improvement.
Empowering your team like never before
Signature Hotelia’s proven 5-step approach
Experience
Experience every stage of your hotel’s guest journey.
Compare
Compare with selected touchpoints of a competitor’s guest journey.
Conduct
Conduct a comprehensive analysis.
Formulate
Formulate personalized recommendations.
Share
Share your Customer perspective report with you.
Experience
Experience every stage of your hotel’s guest journey.
Compare
Compare with selected touchpoints of a competitor’s guest journey.
Conduct
Conduct a comprehensive analysis.
Formulate
Formulate personalized recommendations.
Share
Share your Customer perspective report with you.
